FAQ
Frequently Asked Questions
Ordering & Products
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Q: What payment methods do you accept?
A: We accept credit/debit cards, Shop Pay, and PayPal.
Q: How can I find a specific product?
A: Use the search bar at the top of our website or browse through our categories in the main menu.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Standard shipping typically takes [X-Y] business days.
Q: Do you ship internationally?
A: Yes, we provide free international shipping.
Q: What are the shipping costs?
A: We offer free shipping worldwide.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused and in original packaging.
Q: How do I initiate a return?
A: Contact our customer service team at centerpiece.online@gmail.com with your order number and reason for return.
Q: When will I receive my refund?
A: Refunds are processed within 5 business days after we receive your return. It may take an additional 5 days for the funds to appear in your account.
Product Information
Q: How do I know if a product is in stock?
A: If a product is available for purchase on our website, it's in stock and ready to ship.
Account & Privacy
Q: Do I need to create an account to make a purchase?
A: No, you can check out as a guest. However, creating an account makes future purchases easier and allows you to track orders.
Q: How is my personal information protected?
A: We take your privacy seriously. Please review our Privacy Policy for details on how we protect your information.
Q: Can I update my account information?
A: Yes, you can update your information by logging into your account and visiting the account settings page.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team by email at centerpiece.online@gmail.com, or through our contact form.